Thursday, March 4, 2010

Anonymous, But No Less Important

It seems I have been remiss about blogging recently. It’s not that it hasn’t been on my mind; it’s that I’ve been very busy, which is a very, very good thing.

I am proud to report that after setting a personal goal to get more customer feedback in 2010, I have accomplished it. We’ve just completed a customer case study with a US-based, publicly traded global brokerage and financial markets technology company that has been a SamePage customer since 2007.

It’s anonymous. That is, we can’t attach a company name to it. Unfortunately, that’s a common story in the world of software vendors. Customers may be pleased as punch with your solution. But if they publicly comment on that, they’ll have every vendor knocking down their door. So the high-profile customers often have no-comment policies.

So, we agreed to settle on an anonymous case study. And when we heard about how useful SamePage has been to this company, we’re thrilled we did. Because even though none of you know which company it is, we do. And there’s tremendous satisfaction knowing that this large, successful corporation is so happy with our solution. We’re busting at the seams to let you in on our little secret. But alas, we can’t.

The company’s manager of global development infrastructure proclaims that many people use the wiki every day and it is “extremely key to almost all of our development projects. We use it for collaboration on a daily basis.”

“We have lots of separate projects,” the manager added. “So we need what we think of as separate wikis. We have about 145 project wikis – not all of them are active, but they are so easy to create. SamePage really understood that need and offers great separation of projects. In our development process, project ‘owners’ set up wikis for individual projects or products.”

“We’d be lost without it,” he said.

Will you take a few minutes to read the case study? Read the rest: SamePage Financial-Technology Customer Case Study

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