Monday, January 17, 2011

Content Migration's a Snap

A couple of months ago, I spoke with a reporter from EContent Magazine about content migration. She was interested in learning about the process, however difficult or easy it may be, of moving content into a new and better software product. [The article is slated for the March issue, and I'll post it when it's live.] Of course, she didn't only want to hear from me about how great SamePage enterprise wiki features are, so we got in touch with a customer.

I put her in touch with Dave Collins, the founder of Penchant Software, which is now a division of 3PD, the nation's largest direct-to-home delivery company. I hadn't previously heard much detail about Dave's experiences with SamePage. I was thrilled when he raved about his migration to our enterprise wiki software, made easy with our Universal Import Tool. Dave had so much valuable insight into the process that we decided to interview him more and put together a case study about his process and experiences.

You can download the case study PDF from

Dave transitioned his massive HELP desk documents into SamePage a few years ago after learning about wikis in an MBA program. (Hooray for Web 2.0-savvy university professors!) His biggest concerns with a migration were that he couldn't have a lot of down time, and he couldn't lose ANY documentation, videos, hyperlinks or anything else. With the use of our tool, he didn't.

“I had no idea how fast it would be, but it was great,” recalls Collins. “With the next release, we modified our help URL to go directly to the wiki, and that was it. Being so easy – that’s what you always hope for.”

SamePage immediately made Dave's life easier.

“SamePage removed all of our choke points…. It’s a million times better process for managing and updating content," explains Collins. The sky's the limit. SamePage is an easy way to quickly organize a large amount of content. It doesn't need much training...”

Read more about Penchant's easy migration to SamePage.

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